FAQ

Do you price match?

In most cases Yes. However, it must be an item offered online AND offered at regular price and not part of a seasonal sale or promotional offer. Feel free to contact us if you have any questions.
What is a Pre-Order?

At Pure Barre Life, a Pre-Order allows you to purchase an item that is not currently in stock or is a new release. This gives you the opportunity to secure the item before it becomes available to the general public. When you place a Pre-Order, you are reserving the item and ensuring that you will receive it once it is restocked or released. Please note that the estimated shipping date for Pre-Order items will be clearly indicated on the product page, and you will receive a confirmation email once your order has been placed. Pre-Order items are in high demand, and we recommend placing your order early to guarantee availability.
Can I cancel my order with Pure Barre Life

We understand that circumstances may arise that require you to cancel your order with us. If you need to cancel your order, please contact our customer service team as soon as possible. Please note that we will do our best to accommodate your request, but if your order has already been processed and shipped, we may not be able to cancel it. If your order has not been shipped yet, we will be able to cancel it and issue a refund to the original payment method. Thank you for understanding.
Do you ship outside of the US

At this time we do not ship outside the US.
Can I track my package?

Yes. All purchases will be emailed tracking links. If you placed an order and did not receive tracking details contact support@purebarrelife.com
What are your support hours?

We are available via email and chat from 9 AM - 6 PM EST (US) most week days. If you are contacting us outside of this timeframe please leave us a message. We typically reply back within 24 hours.
Do you offer eGift Cards

Yes, at Pure Barre Life, we offer eGift Cards for those looking to give the gift of an empowering and uplifting fitness experience to their friends and family. Our eGift Cards can be purchased online through our website and are available in various denominations to fit any budget. Whether it's for a special occasion or just a thoughtful gesture, our eGift Cards are a convenient and flexible way to share your fitness journey . Give the gift of health, strength, and wellness with Pure Barre Life eGift Cards today!
What is your holiday shipping policy?

At Pure Barre Life, we understand the importance of receiving your purchase in a timely manner, especially before the holidays. Our shipping times vary depending on your location, but we always strive to process and ship orders as quickly as possible. To ensure your purchase arrives before the holiday, we recommend placing your order at least 7-10 days in advance. Please keep in mind that during peak holiday seasons, shipping carriers may experience delays beyond our control. We encourage you to reach out to our customer service team for any specific delivery timeline inquiries. Thank you for choosing Pure Barre Life for your holiday shopping needs!