Shipping & Returns
Shipping Policy
Thank you for visiting and shopping at Pure Barre Life.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2–5 business days of receipt. Orders are not processed or shipped from Friday, 2 pm EST through Sunday, or on holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email.
Shipping rates and delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
*Free shipping on orders of $150 or more.
Overnight delivery is only available for orders with delivery addresses within the continental United States. Please contact support@purebarrelife.com with your order number to request this service.
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We do not ship to P.O boxes
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Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
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Damages
We are not liable for any products damaged or lost during shipping. If you
received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
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Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address by the USPS. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
We will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
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Missing or Stolen Shipments
If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible: We will file a claim with the shipping carrier. Local law enforcement will be involved.
Returns
Unlike some online retailers, we do not sell any items that have been worn and sent back for sizing, color, or compression reasons. We consider these "used” and cannot be resold as new on our website. If you have questions about how an item will fit, don't hesitate to contact us before you buy so we can assist you.
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Returns will be accepted for items that were sent to you in error, or for items that PBL considers to be defective. These would typically be products that show issues that would be a result of a manufacturing error. We inspect all items shipped to us from our vendors and inspect each package we send to our customers. Therefore, receiving a defective item is rare but not impossible.
If you should receive a defective item, please contact us within three calendar days of receiving your item(s). We must begin the return review process as soon as possible, as it could take up to three weeks to finalize.